Saturday, June 10, 2017

Tiger Air Australia

Dear Tiger Air,
The official reason we were given for you totally ruining our weekend away to catch up with beloved friends was that you swapped our plane for a smaller plane that was not able to land in Sydney's notoriously wet conditions.
I'm curious about why the plane was swapped for a smaller, inferior version. This was particularly frustrating when other flights with yours and other airlines were flying out for Sydney as scheduled.
I'm also curious about why we were told our flight was boarding in four minutes, only to be told that the flight was delayed for an hour, then to be told that it was actually cancelled altogether. That's kind of shitty service, however you look at it.
In between that four minute notice and the hour before being told the flight had been cancelled due to you incomprehensible ineptitude at doing your job, my partner and I made the mistake of ordering some crumbed squid from The Two John's or whatever that place is called, because by now, after a long day at the end of a long week of providing food and service in our cafe, we were hungry.
The squid was awful. It's possibly the worst squid I've ever had. But it was my mistake to order the squid, so I don't really hold you accountable for the squid.
However... We closed our cafe early (unknown dollars lost), caught the Skybus to the airport ($38), drank two glasses of wine each ($32), ate that memorable squid, were dicked about until finally being told that our flight had been cancelled because you can't do your job. The cab fare back home was $60.
Fortunately we hadn't airbnb-ed our home out as planned because we would have then had to book a hotel. We just had to kick friends out who had planned to stay. They were good enough to cook us dinner (much better than that squid... seriously, that squid...), and it was a lovely night in the end, just not what we had planned.
Because I am sitting here in Melbourne writing this letter when I paid for flights to be in Sydney, I would appreciate a full refund, because you didn't deliver the service I paid for. I also have receipts for the Skybus and the taxi fare home. The wine and the squid... look, I really wouldn't have ordered that awful squid (have I mentioned how awful the squid was?) if you hadn't lied to us all about the four minute boarding-one hour delay before cancelling thing, but I'll take the squid mistake as my own. I should have ordered a salad or something unfuckupable.
I've done a fair bit of travelling and have never experienced this level of ineptitude. I've also eaten quite a bit of squid in my time and never have I… okay, I'll stop going on about the squid. Although I would suggest that if they can't get the squid right, they stop doing it.
I think I am a fair and kind person who thinks that if someone doesn't do their job properly, they should be held accountable. For example (and I know I said I'd stop but I just can't help myself) if we served squid like that in the cafe I would basically give the customers back their money as soon as they ordered it, because really, it's the worst squid they are ever going to eat and as a human being I'd just feel awful taking their money for such an awful experience.
The human who was dealing with your stuff-up was wonderful. So calm in the face of so much anger around me. My words with her were quiet and understanding and she really did do a wonderful job and I hope all of them have a much better weekend than their Friday night. I hope all the pointless anger has abated. I hope everyone, all the passengers on that “flight” are going to enjoy their weekend, even if it wasn't the one they had planned.
I do hope you will do the right and fair thing and refund my flights as well as reimburse me for the expenses incurred of getting to and back from The Flight That Never Was. I suspect you don't give a rat's arse, as they say, but it would be nice and fair and decent if you proved me wrong.
The squid's on me.
Regards,
Lee Bemrose.
#tigerair #tigerairaustralia #yuckysquid
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